Frequently Asked Questions
Products Usage & Benefits
For optimal results, use our shampoo daily or every other day. The scalp tonic and skin tonic can be used twice daily, morning and evening.
Yes, all Truezyme products are formulated for sensitive skin, with EWG green grade ingredients and no harsh chemicals.
Most users report improvements within 2-4 weeks of consistent use. Individual results may vary based on specific conditions.
Ingredients Safety
We exclude parabens, sulfates, silicones, synthetic surfactants, and artificial fragrances from all our formulations.
No, all Truezyme products are cruelty-free. We never test on animals and maintain ethical production standards.
All ingredients maintain EWG green grade certification and meet FDA registration requirements.
Orders & Shipping
We currently ship to the US, UK, EU, Japan, China, South Korea, Vietnam, and Australia.
We offer a 30-day satisfaction guarantee. Unopened products can be returned for a full refund.
Professional Use (Salons/Clinics)
Yes, we provide comprehensive training for salon and clinic staff on product application and protocols.
We offer special pricing and packaging for licensed professionals. Contact our sales team for details.
Wholesale Inquiries
We offer competitive wholesale pricing, marketing support, and dedicated account management. Minimum order quantities apply.
Contact our wholesale team with your business details. We'll provide information about our distributor program and requirements.
Certifications & Quality
Our products meet international safety standards and hold certifications from major regulatory bodies including FDA, EWG, and regional authorities.
We use organic ingredients sourced from Jeju Island and maintain strict quality control throughout production.
